Artificial intelligence chatbots: Exciting breakthrough or dangerous tool? They suggest chess moves with complete confidence even when they do not understand the state of the game. ChatGPT is what researchers call a neural network, a mathematical system loosely modeled on the network of neurons in the brain. This is the […]
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Five Trends Shaping the Future of Customer Support
5 Emerging Trends in Customer Service: The 2024 Conversational AI Landscape Nov, 2023 Medium A technology veteran, investor and serial entrepreneur, Mohan has developed services for clients including Singapore’s leading advertising companies, fans of Bollywood movies and companies that need mobile apps. Mckinsey reports that according to more than 85% of […]